Microsoft Outlook 2013 error message "cannot open the Outlook window. The set of folders cannot be opened. The information store could not be opened"

Information about Microsoft Outlook 2013 error message "cannot open the Outlook window. The set of folders cannot be opened. The information store could not be opened":

If you have this error then you may check below steps to resolve this Microsoft Outlook 2013 error that steps guided by Microsoft Community.

Step 1: First check What type of email account is configured in Outlook? E.g. POP/IMAP/Exchange.

Step 2: to fix Microsoft Outlook 2013 error message "cannot open the Outlook window. The set of folders cannot be opened. The information store could not be opened"

Try to reset the navigation pane and check if it helps.

• Ensure Outlook is closed,
• Hold Windows key + R.
• Copy and paste, or type the following command in the Open box, and then press Enter:

Outlook.exe /resetnavpane

Note: There is a space between Outlook.exe and /resetnavpane.

Step 3: to fix Microsoft Outlook 2013 error message "cannot open the Outlook window. The set of folders cannot be opened. The information store could not be opened"

Check if Outlook is in a compatibility mode:

1. Open My Computer/Local Disk C/Program Files/Microsoft Office/Office 15/Outlook.exe.
2. If you are using a 64 bit machine, go to C:/Program Files x86/Microsoft Office/Office 15/Outlook.exe.
3. Right click on Outlook.exe and click on Properties and then click on Compatibility tab. Check if you have any check mark in any of the compatibility mode options. Make sure you also click on the option "change settings for all users" tab at the bottom of the same screen and look for similar check boxes in the window.
4. If you see any check boxes in the compatibility mode options, uncheck all the boxes and click on Apply and OK.
5. Try to open Outlook and check the result.

Step 4: to fix Microsoft Outlook 2013 error message "cannot open the Outlook window. The set of folders cannot be opened. The information store could not be opened"

If all the above steps got failed then you have to create new profile and check if you are able to open Outlook, If you are not familiar or don't know how to create or open Outlook profile then you may refer below link to steps-by-steps guide to create a new Outlook profile:

http://support.microsoft.com/kb/829918

If the Outlook account issue got fixed in the new profile then you may set the new profile as default and keep continue working with it:

• Go to control panel
• Mail icon, Show profile.
• Highlight the new profile and click on always use this profile
• Click ok.

Still you getting the same Outlook error then you may contact with technical expert to resolve this Microsoft Outlook 2013 error message "cannot open the Outlook window. The set of folders cannot be opened. The information store could not be opened" for your.